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Date).getTime()-b,u.offlineLocaleId=null===(m=this.hotline)||void 0===m||null===(g=m.ui)||void 0===g||null===(v=g.offlineExperience)||void 0===v?void 0:v.localeId,this.isParallelConversationEnabled&&!this.conversation.conversationId&&(s.isParallelConversation=!0,Ember.set(this,"hasFirstUserMessageBeenSent",!0))}else{var E,Z,w,T,S;l.offlineEnabled=!0,u.offlineLocaleId=null===(E=this.hotline)||void 0===E||null===(Z=E.ui)||void 0===Z||null===(w=Z.offlineExperience)||void 0===w?void 0:w.localeId,s.msgHopId=(new Date).getTime()+2+"_"+(null===(T=this.hotline)||void 0===T||null===(S=T.ui)||void 0===S?void 0:S.hop),l.offlineReplyType=y.OFFLINE_MESSAGE_TYPE.COMMENT}return s.conversationReferenceId=null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.conversationReferenceId,s.conversationId=this.conversation.conversationId,s.internalMeta=l,s.offlineTriggerInfo=u,s.messageFragments.push(e),s},offlineMessageAPI:function(e){var t=this;if(this.isJWTStrictMode){if(this.jwt.auth.expiredAt||this.jwt.auth.scheduled||this.jwt.auth.expired)return;if(this.isJwtExpired())return void this.initiateSendingMode()}var n=this.session,i=n&&n.user,r=n&&n.siteId,s=a.default.EmberModelUrl.offlineMessage.url.replace("{token}",n.token).replace("{userAlias}",i.alias);r&&(s+="?siteId=".concat(r)),this.axios.makeRequest({method:"POST",url:s,data:e,cache:!1,dataType:"json",contentType:"application/json; charset=utf-8",processData:!1}).then(function(e){var n=this;(0,o.Z)(this,t);var i=this.lastOfflineMessage,r=e.data;i&&i.set("hasBeenRepliedToOffline",!0),i.save(),r.forEach(function(e){(0,o.Z)(this,n),this.send("updateMessage",e)}.bind(this))}.bind(this),function(e){(0,o.Z)(this,t),this.set("extraParams.isOfflineSendingFailed",!0);var n=e&&e.response.status||400,i=e&&e.response&&e.response.data||null;410===n&&(this.user.delete(),this.send("reset",null,!0)),412===n&&(26===i?this.initiateSendingMode():23===i&&(this.postMessage.post({action:"user_state_change",status:401,success:!1,data:{userState:a.default.userState.AUTH_INVALID}}),Ember.set(this.auth,"expired",!0),this.jwt.authenticateUser(!1)))}.bind(this))},hasFileAttachment:Ember.computed.equal("data.fileType",2),toggleBusinessClosedBanner:function(e){var t,n,i,r,s,l,u=this,c=(null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.triggerTimerForBusinessHours)===a.default.messengerVisibilityOptions.businessHours;(null!==(i=this.hotline)&&void 0!==i&&null!==(r=i.ui)&&void 0!==r&&r.isIOS||null!==(s=this.hotline)&&void 0!==s&&null!==(l=s.ui)&&void 0!==l&&l.isAndroid)&&c&&Ember.run.later(function(){(0,o.Z)(this,u),this.isDestroyed&&this.isDestroying||this.set("hotline.ui.showBusinessClosedBanner",e)}.bind(this),0)},getLatestNMessages:function(e){var t=arguments.length>1&&void 0!==arguments[1]?arguments[1]:a.default.CONVERSATION.LIMIT;if(e){var n=e.length;return n<=t?e:e.slice(n-t,n)}return e},updatePlaceholders:function(e,t,n){var i=this,r=this.placeholderService.getPlaceholderStringWithValue(t,n);e.forEach(function(e){(0,o.Z)(this,i);var t=e.content,n=e.fragmentType;t&&n===a.default.CONVERSATION.FRAGMENT_TYPE.TEXT&&(e.content=this.placeholderService.replacePlaceholders(t,r))}.bind(this))},sendMessageToBot:function(e,t){var n,i,r=(null===(n=this.session)||void 0===n||null===(i=n.user)||void 0===i?void 0:i.alias)||this.localStorage.getItemLS("isUserCreateSent"),o=(new Date).getTime(),a=this.createMessageObject(o,t);a.messageFragments=[{fragmentType:y.FRAGMENT_TYPE.TEXT,contentType:"text/html",content:e}],r?this.postMessageAPI(a):this.send("createNewUser",this.postMessageAPI.bind(this,a))},getUpdatedFragments:function(e,t){var n,i=this,r=!1;return e&&(e.forEach(function(e){(0,o.Z)(this,i),"quickAction"in e?(n=!0,delete e.quickAction):"shouldValidate"in e&&(r=!0,delete e.shouldValidate)}.bind(this)),n||!t||r||(n=t.some(function(e){return(0,o.Z)(this,i),e.templateType===a.default.TemplateType.QUICK_ACTIONS}.bind(this)))),(n||this.isPhoneNumberWithCode)&&this.showValidationMsg&&this.set("showValidationMsg",!1),{updatedFragments:e,isQuickAction:n}},sendMessageOnEnter:function(e,t){e===a.default.DOM_ID.appReplyEditor?this.willMessageSend&&this.willMessageSend({id:this.channelId,send:!0,replyText:t}):this.send("beforeSendMessage")},isNotTypedValue:function(e,t){var n,i;return t&&(0,s.isFeatureEnabled)(null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.config,"TYPING_INDICATOR")&&!this.isTyping&&e&&e!==this.typedValue},onKeyPressDefault:function(e){var t,n=this;this.set("showValidationMsg",!1);var i=null===(t=this.session)||void 0===t?void 0:t.user,r=i&&i.id;this.isNotTypedValue(e,r)&&(this.rts.sendMessage({userId:r.toString(),channelId:this.channelId,action:"is_typing"}),this.set("typedValue",e),this.set("isTyping",setTimeout(function(){(0,o.Z)(this,n),this.isDestroying||this.isDestroyed||this.set("isTyping",void 0)}.bind(this),2e3)))},actions:{sendReadManualCampaignReceipt:function(){var e,t,n,i=this,r=null===(e=this.session)||void 0===e?void 0:e.token,s=null===(t=this.session)||void 0===t?void 0:t.user,l=null===(n=this.session)||void 0===n?void 0:n.siteId,u=this.messages,c=this;u&&u.filter(function(e){return(0,o.Z)(this,i),e.get("marketingId")&&!e.get("manualCampaignRead")}.bind(this)).forEach(function(e){(0,o.Z)(this,i);var t=a.default.EmberModelUrl.updateCampaign,n=e.get("marketingId"),u=0!==e.get("messageUserType")&&n&&t.url.replace("{token}",r).replace("{userAlias}",s.alias).replace("{marketingId}",n);u&&(u+="?seen=1",l&&(u+="&siteId=".concat(l)),this.axios.makeRequest({method:"PUT",url:u}).then((function(t){t&&t.errorCode||(e.set("manualCampaignRead",!0),c.send("save"))})))}.bind(this))},sendReadCampaignMetric:function(){var e=this,t=this.messages;t&&(t.reduce(function(t,n){((0,o.Z)(this,e),n.get("autoRuleId")&&!n.get("autoRuleRead"))&&(t.findBy("autoRuleId",n.get("autoRuleId"))||t.push(n));return t}.bind(this),[]).forEach(function(t){if((0,o.Z)(this,e),t.get("autoRuleId")&&!t.get("autoRuleRead")){var n,i,r,s,l=t.get("autoRuleId"),u=this.localds,c=u&&u.get("userBehaviour"),d=(c&&c.get("executedRules")).findBy("ruleId",l),f=d&&d.get("openedCount"),h=a.default.EmberModelUrl,p=null===(n=this.session)||void 0===n?void 0:n.token,m=null===(i=this.session)||void 0===i?void 0:i.siteId;f=f?f+1:1,d&&d.set("openedCount",f),s=f>1?a.default.RuleMetricKeys.clicked:a.default.RuleMetricKeys.uniqueClicked,r=h.tattletale.url.replace("{token}",p).replace("{ruleId}",l).replace("{keys}",s),m&&(r+="&siteId=".concat(m)),this.axios.makeRequest({method:"PUT",url:r,cache:!1,contentType:"application/json; charset=UTF-8"}).then((function(){})),t.set("autoRuleRead",!0)}}.bind(this)),this.send("save"))},keyPressDown:function(e,t){var n,i,r=this.data;switch(r&&(n=r.fileData,i=r.fileType),t.which){case 13:if(!t.shiftKey&&(e||n&&i)){if(t.preventDefault(),(0,p.isSlashCmdMenuVisible)())break;this.sendMessageOnEnter(t.target.id,e)}break;default:this.onKeyPressDefault(e)}},beforeSendMessage:function(e,t){var n,i,r,l,u,c,d=this,f=arguments.length>2&&void 0!==arguments[2]?arguments[2]:null;if(!this.disableHugeMessageSending&&null!==(n=this.hotline)&&void 0!==n&&null!==(i=n.ui)&&void 0!==i&&i.onLine){var h,p,m=this.getcurrentTextMessage(f),v=m.length?(0,s.singleMessageFromTextFragments)(m):(0,s.singleMessageFromTextFragments)(e),b=null,y={},E=null===(r=this.lastMessage)||void 0===r?void 0:r.replyFragments,Z=this.getUpdatedFragments(e,E),w=Z.isQuickAction,T=Z.updatedFragments;if(null!=E&&E.length){var S,I,R=(null===(S=y=E.find(function(e){return(0,o.Z)(this,d),a.default.VALIDATION_PLACEHOLDER_MESSAGE[e.inputType===a.default.PHONE_NUMBER_COUNTRY_CODE?"phone":null==e?void 0:e.inputType]}.bind(this)))||void 0===S?void 0:S.inputType)===a.default.PHONE_NUMBER_COUNTRY_CODE?"phone":null===(I=y)||void 0===I?void 0:I.inputType;y=g(g({},y),a.default.VALIDATION_PLACEHOLDER_MESSAGE[R])}if(null!==(l=y)&&void 0!==l&&l.inputType)b={validationtype:null===(h=y)||void 0===h?void 0:h.inputType,validations:"otp"!==(null===(p=y)||void 0===p?void 0:p.inputType)?[{validationErrorText:y.validationMessage}]:null};if(b&&b.validations){var C=b.validations,A=b.validationtype,O=this.intlPhoneInput&&this.intlPhoneInput.isValidNumber(),_=this.intlPhoneInput?O:(0,s.checkBotsInputValidation)(A,v),k=!w&&!O&&A&&!_;if(k)return this.set("hotline.ui.validationMessage",this.intl.t(C[0].validationErrorText)),this.set("showValidationMsg",!0),!1}this.set("hotline.ui.validationMessage",void 0),null!==(u=this.session)&&void 0!==u&&null!==(c=u.user)&&void 0!==c&&c.alias||this.localStorage.getItemLS("isUserCreateSent")?(this.didReadReceiptSent&&this.send("updateReadReceipt"),this.clearPrivacyPolicy(),this.send("sendMessage",T,t,f)):(this.set("hasUserToCreate",!0),this.send("createUser",T),this.clearPrivacyPolicy())}},focusIn:function(){var e;this.toggleBusinessClosedBanner(!1),null===(e=this.focusOnTextarea)||void 0===e||e.call(this)},focusOut:function(){this.toggleBusinessClosedBanner(!0)},createMessage:function(e,t){var n,i,r,o,s,l,u=this.localds,c=this.conversations,d=this.conversation,f=this.messages,h=this.messagesCount,p=null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.conversationReferenceId,m=this.store;this.isJWTStrictMode&&this.jwt.auth.expired?Ember.set(t,"status",a.default.MESSAGE_STATUS.UNAUTHENTICATED):Ember.set(t,"status",a.default.MESSAGE_STATUS.PENDING),null!=t&&null!==(r=t.messageFragments)&&void 0!==r&&null!==(o=r[0])&&void 0!==o&&o.isFeedbackMessage&&Ember.set(t,"isFeedbackResponse",!0);var g=parseInt(null===(s=this.model)||void 0===s?void 0:s.conversationId,10);if(h||this.isParallelConversationEnabled&&0===h&&g===(null===(l=d)||void 0===l?void 0:l.conversationId))f.pushObject(m.createRecord("message",t)),d&&Ember.set(d,"conversationReferenceId",p),this.logger.log("Adding Message");else{var v=Ember.A([]);if(v.pushObject(m.createRecord("message",t)),d=m.createRecord("conversation",{conversationId:-1,channelId:this.channelId,messages:v,readMillis:e,conversationReferenceId:p}),c)c.pushObject(d);else{var b=Ember.A([]);b.pushObject(d),u.set("conversations",b)}}this.send("save")},sendBulkEvents:function(){var e,t,n,i,r=this;if(null===(e=this.session)||void 0===e||null===(t=e.config)||void 0===t||!t.disableEvents){var s=Ember.get(this,"userBehaviour.events").map(function(e){var t,n,i=this;(0,o.Z)(this,r);var a={};if(e.get("eventProperties").forEach(function(e){(0,o.Z)(this,i),a[e.get("key")]=e.get("value")}.bind(this)),"fc_page"!==e.get("name")||null===(t=this.session)||void 0===t||null===(n=t.config)||void 0===n||!n.disablePageTransition||a.force)return{occTime:e.get("createdMillis"),eventName:e.get("name"),properties:a}}.bind(this)),l=null===(n=this.session)||void 0===n?void 0:n.siteId,u=a.default.EmberModelUrl.newMultiEvent.url.replace("{token}",null===(i=this.session)||void 0===i?void 0:i.token);l&&(u+="?siteId=".concat(l)),this.axios.makeRequest({method:"POST",url:u,data:s,cache:!1,contentType:"application/json; charset=UTF-8"}).then((function(){}))}},sendMessage:function(e,t){var n=this,i=arguments.length>2&&void 0!==arguments[2]?arguments[2]:null,r=this.data,s=(new Date).getTime(),l=e||this.getcurrentTextMessage(i),u=r&&r.fileType,c=r&&r.fileData,d=r&&r.attr,f=this.conversation,h=l.length,p=f&&-1!==f.get("conversationId"),m=this.session,g=m&&m.user,v=this.messages,b=this.createMessageObject(s,t);if(!this.saving&&(c&&u||0!==h&&!this.allFragmentsAreEmpty(l)))if(Ember.set(this,"saving",!0),l[0]&&l[0].fragmentType===y.FRAGMENT_TYPE.MEETING)this.handleEventFragment(b,l[0]),this.postMessageAPI(b),Ember.set(this,"saving",!1);else{var E=this.getTextFromEditorForClosedOrOpenWidgetState(),Z=E&&E.length>=a.default.MessageSpecs.maxLength,w="";if(c&&u){var T,S=function(e,t){if((0,o.Z)(this,n),e)b=this.updateMessageFragmentsAfterFileUpload(b,t),!this.assertThatAllAttachmentsHaveBeenUploaded(b)||!p&&this.isFirstMsgInitiatedForChannel||(Ember.set(this,"isFirstMsgInitiatedForChannel",!0),b=this.postMessage.updateNotAuthenticatedMessage(b),this.postMessageAPI(b));else{var i=this.intl,r=i.t("file_attachment_errors.error_uploading_file");t.error===a.default.FileSecurityStatus.MalwareFile&&(r=i.t("file_attachment_errors.file_contains_malware")),this.flash.showMessage(r),this.updateMessageStatusUsingHopId({messageHopId:b.msgHopId,messageChannelId:b.channelId},a.default.MESSAGE_STATUS.NOT_UPLOADED)}}.bind(this);if(Z){var I=this.getTextFilePreviewFragment(E);b.messageFragments.push(I),w=I.fileName}else h&&this.assertThatFragmentContentsAreNotNull(l)&&(b.messageFragments=this.maskTextForFragments(l));var R="FILE_ALIAS_"+(new Date).getTime();if(u===a.default.FILETYPE.FILE)T={fileAlias:R,fileContentType:c.type,fileName:c.name,fileSize:c.size,fragmentType:y.FRAGMENT_TYPE.FILE};else if(u===a.default.FILETYPE.IMAGE){var C,A,O,_;T={fileAlias:R,contentType:"image/png",fragmentType:y.FRAGMENT_TYPE.IMAGE,content:null===(C=this.data)||void 0===C||null===(A=C.fileContent)||void 0===A?void 0:A.dataUrl,height:d.height,width:d.width,thumbnail:{contentType:"image/png",content:null===(O=this.data)||void 0===O||null===(_=O.fileContent)||void 0===_?void 0:_.dataUrl,height:200,width:200}}}b.messageFragments.splice(0,0,T),g&&g.alias?this.uploadFile({file:c,fileType:u,fileAlias:R},S):this.set("pendingFile",{file:c,fileType:u,fileAlias:R})}else{if(Z){var k=this.getTextFilePreviewFragment(E);b.messageFragments.push(k),w=k.fileName}else h&&(b.messageFragments=this.maskTextForFragments(l));Z||(this.set("isFirstMsgInitiatedForChannel",!0),b=this.postMessage.updateNotAuthenticatedMessage(b),this.postMessageAPI(b))}var M=b.msgHopId&&v&&v.findBy("msgHopId",b.msgHopId);M||this.send("createMessage",s,b),Z&&(g&&g.alias?this.uploadTextAndGetFileHash(E,b,w):this.set("pendingUploadTextFileObject",{text:E,fileName:w})),this.set("isTextLimitExceeded",!1),this.emptyContentEditor(i),this.focusOnTextarea&&this.focusOnTextarea(),Ember.set(this,"saving",!1),this.send("clearImage"),this.willMessageSent&&this.willMessageSent()}},resendMessage:function(e){var t,n;if(null!==(t=this.hotline)&&void 0!==t&&null!==(n=t.ui)&&void 0!==n&&n.onLine){var i=this.session,r=i&&i.user,o=e.serialize(),s=this.assertThatAllAttachmentsHaveBeenUploaded(o);r&&r.alias&&s?(this.updateMessageStatusUsingHopId({messageHopId:e.get("msgHopId"),messageChannelId:e.get("channelId"),messageConversationId:e.get("conversationId")},a.default.MESSAGE_STATUS.RETRYING),this.postMessageAPI(o,!1,!0)):this.logger.log("No user exists or files not uploaded, can't retry sending the message.")}},updateMessage:function(e){var t,n,i,r,l,u,c,d,f=this,p=arguments.length>1&&void 0!==arguments[1]&&arguments[1],m=this.localds,g=this.store,v=this.conversations,b=this.conversation,y=this.messages,E=e&&e.messageId,Z=e&&e.msgHopId,w=!1;p&&(y=(b=e.conversationId&&(null===(c=this.localds)||void 0===c?void 0:c.conversations.findBy("conversationId",e.conversationId))||e.conversationChannelId&&(null===(d=this.localds)||void 0===d?void 0:d.conversations.findBy("channelId",e.conversationChannelId)))&&b.get("messages"));if(!e||3!==e.messageType&&5!==e.messageType||(0,s.resizeImage)(e),b){y=y||[],-1!==b.get("conversationId")&&b.get("conversationId")||(b.set("conversationId",e.conversationId),w=!0),b.get("status")===a.default.CONVERSATION.CONVERSATION_STATUS.RESOLVED&&e.messageUserType===a.default.CONVERSATION.USER_TYPE.USER&&b.set("status",0),Ember.set(e,"status",a.default.MESSAGE_STATUS.SENT),r=E&&y.findBy("messageId",E)||Z&&y.findBy("msgHopId",Z),l=y.reduce(function(t,n){(0,o.Z)(this,f);var i=e.autoRuleId&&n.get("autoRuleId")===e.autoRuleId||e.ruleId&&n.get("autoRuleId")===e.ruleId,r=e.campaignMessageId?n.get("campaignMessageId")===e.campaignMessageId:!e.flowStepId;return i&&r&&!n.get("messageId")&&(t=n),t}.bind(this),void 0),u=y.reduce(function(t,n){return(0,o.Z)(this,f),e.flowStepId&&n.get("flowStepId")===e.flowStepId&&!n.get("messageId")&&(t=n),t}.bind(this),void 0);var T=y.filterBy("offlineMessage",!0).filterBy("hasBeenRepliedToOffline",!1);if(e&&e.autoRuleId&&T.length&&T[T.length-1].set("hasBeenRepliedToOffline",!0),r&&!p){var S=Z&&y.findBy("msgHopId",Z),I=e.conversationId&&e.messageId&&S&&S.conversationId!==e.conversationId&&S.messageId!==e.messageId,R=r.conversationId===e.conversationId&&r.messageId===e.messageId&&!r.msgHopId;I&&R&&(y.removeObject(S),this.logger.log("Deleted first message duplicated.")),g.cloneRecord(r,e),this.logger.log("Updating Message"),h.default.readOutDynamicUpdates(this.intl.t("aria_labels.message_sent"))}else if(l)(0,s.checkAndUpdateReadMillis)(l.get("createdMillis"),e.createdMillis,b),g.cloneRecord(l,e),this.logger.log("Updating Auto Rule Message");else if(u)(0,s.checkAndUpdateReadMillis)(u.get("createdMillis"),e.createdMillis,b),g.cloneRecord(u,e),this.logger.log("Updating Flow Message");else{p&&(y.removeObject(r),r.destroyRecord(),this.logger.log("Deleted old resent message."));var C=g.createRecord("message",e),A=y.lastObject;if(y.firstObject&&y.firstObject.messageId&&y.firstObject.createdMillis>e.createdMillis)y.unshiftObjects([C]);else if(Ember.isEmpty(A)||Ember.isEmpty(A.messageId))y.pushObject(C);else{for(var O=y.length-1;O>=0;O--){var _=y.objectAt(O);if(_.createdMillis<e.createdMillis){y.insertAt(O+1,C);break}}O<0&&y.pushObject(C)}this.logger.log("Adding Message")}}else{var k,M,N=Ember.A([]);if(Ember.set(e,"status",a.default.MESSAGE_STATUS.SENT),N.pushObject(g.createRecord("message",e)),b=g.createRecord("conversation",{conversationId:e.conversationId,channelId:this.channelId,messages:N,readMillis:e.autoRuleId?0:e.createdMillis,conversationReferenceId:null===(k=this.hotline)||void 0===k||null===(M=k.ui)||void 0===M?void 0:M.conversationReferenceId}),v)v.pushObject(b);else{var P=Ember.A([]);P.pushObject(b),m.set("conversations",P)}}(0,s.isConversationPropertiesUpdateNeeded)(b,null==m?void 0:m.get("conversationPropertiesMeta"),this.session,null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n||null===(i=n.config)||void 0===i?void 0:i.betaFeatures,E)&&(0,s.updateConversationProperties)(b,null==m?void 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a=String(o).trim(),s=a&&a!==("function"==typeof t.get?t.get(r):t[r]);s&&(i[r]=o)}}return i},getUpdatedUserProperties:function(){var e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{},t=this.localds,n=this.getUserPropertiesDiff(e,this.session.user),i=this.getUserPropertiesDiff(e.meta,t.get("meta"));return this.isObjectEmpty(i)||(n.meta=i),n},resetTokenAlias:function(){this.user.resetTokenAlias(),this.localds.set("wcfcToken",void 0)},updateTokenAlias:function(e){var t=e&&e.token,n=e&&e.alias;this.user.updateTokenAlias(e),this.localds.set("wcfcToken",t),this.localds.set("alias",n)},actions:{isUserCreated:function(e){var t=this.isUserAvailable();e&&e(!0,200,t)},loadUser:function(){var e=this,t=this.session,n=t&&t.user,i=n&&n.alias,r=n&&n.identifier,s=n&&n.restoreId,l=n&&n.errors,u=l&&l.length?l[0]:l,c=t&&t.externalId,d=t&&t.restoreId,f=t&&t.jwtAuthToken,h=this.localds,p=this.jwt.isEnabled&&f&&this.jwt.auth.app,m=p&&c&&(1===n.errorCode||2===n.errorCode),g=p&&r&&n.alias;if(c&&d||g||m)if(r===c&&s===d||g)h.set("externalId",c),this.send("save",!1),this.send("trackActivity",i),this.send("userStateChange",{userState:a.default.UserState.LOADED}),this.isJWTEnabled()&&this.jwt.authenticateUser(!0),this.send("updateProperties",n);else{var v=this.localStorage.getItemLS("wcfcAlias",t.token);this.localStorage.getItemLS("wcfcMigrated",t.token)&&i&&v===i&&this.localStorage.setItemLS("wcfcMigrated",!1,t.token),Ember.set(t,"user",{}),h.set("externalId",void 0),h.set("properties",void 0),h.set("alias",void 0),h.set("meta",void 0);var b=a.default.EmberModelUrl,y=t&&t.siteId,E=t&&t.token,Z=b.reset,w=Z.url.replace("{token}",E);y&&(w+="?siteId=".concat(y)),this.resetTokenAlias();var 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e=this,t=this.session,n=t&&t.token,i=t&&t.siteId,r=t&&t.externalId,s=t&&t.restoreId,l=t&&t.jwtAuthToken,u=a.default.EmberModelUrl,c=u.user,d=u.renewJWT,f=c.url.replace("{token}",n),h="".concat(f,"/").concat(btoa(r),"/restore/").concat(s),p=d.url.replace("{token}",n),m=!0;i&&(h+="?siteId=".concat(i),p+="?siteId=".concat(i));var g=function(t){var n,i;((0,o.Z)(this,e),this.subscription.clearSubscription(),t&&!t.errorCode)?(this.send("userStateChange",{userState:a.default.UserState.RESTORED}),this.isJWTEnabled()&&this.jwt.authenticateUser(!0),null!==(n=this.hotlineUI)&&void 0!==n&&null!==(i=n.config)&&void 0!==i&&i.sales360App&&this.postMessage.post({action:"restore_user_cookie",alias:t.alias}),this.send("handleUserSuccess",t)):(t.updateUserStateChange=m,this.resetTokenAlias(),this.send("handleUserError",t))}.bind(this),v=function(t){(0,o.Z)(this,e),t.updateUserStateChange=m,this.resetTokenAlias(),this.send("handleUserError",t)}.bind(this);if(this.jwt.isEnabled&&l){var 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0:_.browser;c&&(S.user.meta?Ember.set(S.user.meta,"siteId",c):Ember.set(S.user,"meta",{siteId:c}),C.siteId=c),R&&(C.pushToFreshSales=!0),N=(0,s.addQueryParams)(N,C),null!==(k=this.session)&&void 0!==k&&null!==(M=k.config)&&void 0!==M&&M.isFCSDKWebView||Ember.set(S.user,"deviceWebMeta",{browser:P.name,browserVersion:P.versionx,device:P.os,os:"Web"}),this.axios.makeRequest({method:"POST",url:N,data:S,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(e){(0,o.Z)(this,n),this.localStorage.setItemLS("isUserCreateSent",!1);var i=e&&e.status;i>=200&&i<=299?(this.logger.log("User Created"),this.send("setSessionUser",e.data,t)):A(i)}.bind(this),function(e){(0,o.Z)(this,n),A(e&&e.status)}.bind(this))}else t(!1,404)},userIdentified:function(e){var t=e&&e.alias,n={alias:t,externalId:e&&e.identifier,restoreId:e&&e.restoreId};t?(this.postMessage.post({action:"user_created",success:!0,status:200,data:n}),this.send("toggleExternalId",e.identifier)):this.postMessage.post({action:"user_created",success:!1,status:400})},getUserUUID:function(e){var t=this.getUserUUID();t&&(this.localds.set("alias",t),this.send("save",!1),e(t))},generateUserUUID:function(e){e&&e(this.generateUserUUID())},userStateChange:function(e){var t=!0,n=200;void 0!==e.success&&(t=e.success,delete e.success),void 0!==e.status&&(n=e.status,delete e.status),this.postMessage.post({action:"user_state_change",status:n,success:t,data:e})},userCleared:function(){var e,t;null===(e=this.smartPolling)||void 0===e||e.clearSmartPoll(),null===(t=this.smartPolling)||void 0===t||t.clearMessageAfterMillis(),this.postMessage.post({action:"user_cleared"})},updateUser:function(e){var t,n,i=this,r=a.default.EmberModelUrl.updateUser,s=this.session,l=this.store,u=null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.browser,c=s&&s.user,d=s&&s.token,f=c&&c.alias,p=c&&c.id,m=!(!this.jwt.isEnabled||!e.jwtAuthToken),g={browser:u.name,browserVersion:u.versionx,device:u.os,os:"Web"},v={};if(this.jwt.isEnabled){if(e.user?(e.user.id=p,v=e):(v.jwtAuthToken=e.jwtAuthToken||s.jwtAuthToken,delete e.jwtAuthToken,v.user=e,v.user.id=p),v.user.deviceWebMeta=g,!v.jwtAuthToken)return void this.postMessage.post({action:"update_user_ack",status:401,success:!1});if(this.jwt.auth.scheduled&&m)return void this.postMessage.post({action:"update_user_ack",status:429,success:!1});m&&(this.jwt.authenticateToken(),this.jwt.auth.scheduled=!0)}else Ember.setProperties(e,{alias:f,id:p,deviceWebMeta:g}),v.user=e;l.putRequest(r.model,(0,h.default)({url:r.url,token:d,alias:f},this.session,this.isJWTEnabled()),v).then(function(e){(0,o.Z)(this,i);var t=e&&e.alias&&!e.errorCode?200:400,n=200===t;n?(m&&(v.jwtAuthToken&&Ember.set(this,"session.jwtAuthToken",v.jwtAuthToken),this.send("updateJWTAuthToken",v.jwtAuthToken)),this.send("updateProperties",e)):m&&this.send("updateJWTAuthToken"),this.postMessage.post({action:"update_user_ack",status:t,success:n})}.bind(this),function(){(0,o.Z)(this,i),m&&this.send("updateJWTAuthToken"),this.postMessage.post({action:"update_user_ack",status:400,success:!1})}.bind(this))},updateJWTAuthToken:function(){var e=arguments.length>0&&void 0!==arguments[0]?arguments[0]:null;this.jwt.auth.scheduled=!1,e?(Ember.set(this,"session.jwtAuthToken",e),Ember.set(this.jwt.auth,"expired",!1),this.jwt.authenticateUser(!0)):(Ember.set(this,"session.jwtAuthToken",null),Ember.set(this.auth,"expired",!0),this.jwt.authenticateUser(!1))},identifyUser:function(e,t){var n=this,i=!(arguments.length>2&&void 0!==arguments[2])||arguments[2],r=this.session,s=this.store,l=this.localds,u=r&&r.user,c=r&&r.token,d=u&&u.alias,f=u&&u.id,p=u&&u.identifier,m=e&&e.externalId,g=e&&e.restoreId,v=e&&e.jwtAuthToken,b=a.default.EmberModelUrl,y=b.updateUser;if(Ember.set(r,"externalId",m),Ember.set(r,"restoreId",g),Ember.set(r,"jwtAuthToken",v),d)if(!p||v&&!g)if(g);else{var E,Z,w,T=null===(E=this.hotline)||void 0===E||null===(Z=E.ui)||void 0===Z?void 0:Z.browser;(m||v)&&(v?w={user:{id:f},jwtAuthToken:v}:(w=this.getUserParams(),Ember.setProperties(w.user,{identifier:m,alias:d,id:f,deviceWebMeta:{browser:T.name,browserVersion:T.versionx,device:T.os,os:"Web"}}))),s.putRequest(y.model,(0,h.default)({url:y.url,token:c,alias:d},this.session,this.isJWTEnabled()),w).then(function(e){(0,o.Z)(this,n);var i=e&&e.alias&&!e.errorCode,s=e&&e.identifier,u=e&&e.restoreId;i?(this.reloadRoute(),this.send("toggleExternalId",e.identifier),l.set("alias",i),this.send("save",!1),Ember.set(r,"restoreId",u),this.send("userStateChange",{userState:a.default.UserState.IDENTIFIED}),this.isJWTEnabled()&&this.jwt.authenticateUser(!0),t(!0,200,{externalId:s,restoreId:u})):t(!1,400)}.bind(this)).catch(function(){(0,o.Z)(this,n),t(!1,400)}.bind(this))}else p===m?(Ember.set(r,"restoreId",u.restoreId),this.send("userStateChange",{userState:a.default.UserState.LOADED}),this.isJWTEnabled()&&this.jwt.authenticateUser(!0),t(!0,200,{externalId:p,restoreId:u.restoreId})):i?this.send("resetSession",function(e){(0,o.Z)(this,n),e&&(t(!1,403),this.subscription.clearSubscription())}.bind(this),!1):t(!1,403);else g||this.send("toggleExternalId",m),t(!0,404)},setExternalId:function(e,t){var n=this.session;n&&n.token?this.send("identifyUser",e,t,!1):t(!0,404)},setBotsProperties:function(e){var t=this.session;Ember.set(t,"botsMeta",e)},setConversationProperties:function(e){if(e&&"object"===(0,r.Z)(e)&&Object.keys(e).length>0){var t=this.localds,n=null==t?void 0:t.get("conversationPropertiesMeta");n?(0,s.compareObjects)(e,n.properties)||Ember.set(t,"conversationPropertiesMeta",{version:n.version+1,properties:e}):Ember.set(t,"conversationPropertiesMeta",{version:1,properties:e}),this.send("save",!1)}},setUserProperties:function(e,t){var n=this.session,i=n&&n.prop,r=n&&n.token,o=n&&n.user,a=o&&o.id,s=o&&o.alias,l=this.localds.get("properties"),u=this.getUpdatedUserProperties(e);if(r)if(s&&a)0!==Object.keys(u).length?(this.set("updatingUser",!0),this.send("updateUserProperties",e,t)):t&&t.constructor===Function&&t(!0,200);else{if(this.jwt.isEnabled&&e&&e.jwtAuthToken)Ember.set(n,"jwtAuthToken",e.jwtAuthToken);else{if(e){var c=e.firstName||i&&i.firstName||l&&l.get("firstName"),d=e.lastName||i&&i.lastName||l&&l.get("lastName");(c||d)&&(e.firstName=c,e.lastName=d,e.nameChanged=!0)}this.send("updateProperties",e)}t(!0,200)}else t(!0,404)},toggleExternalId:function(e){var t=this.localds;t&&(e?t.set("externalId",e):t.set("externalId",void 0),this.send("save",!1))},updateProperties:function(){var e,t,n,i,r,o,a,s=arguments.length>0&&void 0!==arguments[0]?arguments[0]:null,l=this.localds,u=this.session,c=u&&u.user,d=u&&u.siteId,h=this.localStorage.getItemLS("wcfcMigrated",u.token),p=s&&s.meta&&s.meta.siteId,m=null===(e=this.hotline)||void 0===e||null===(t=e.ui)||void 0===t?void 0:t.browser,g={browser:m.name,browserVersion:m.versionx,device:m.os,os:"Web"},v=l.get("properties"),b=u&&u.prop,y=b&&b.locale||v&&v.get("locale"),E=b&&b.firstName||v&&v.get("firstName"),Z=b&&b.lastName||v&&v.get("lastName"),w=b&&b.nameChanged||v&&v.get("nameChanged")||s&&s.nameChanged,T=b&&b.email||v&&v.get("email"),S=b&&b.phone||v&&v.get("phone"),I=b&&b.phoneCountry||v&&v.get("phoneCountry"),R=b&&b.meta||l.get("meta"),C=null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i||null===(r=i.config)||void 0===r?void 0:r.sales360App;if(s)if(o=s.nameGenerated?void 0:s.firstName||v.get("firstName"),a=s.nameGenerated?void 0:s.lastName||v.get("lastName"),v.get("id")){if(v.set("firstName",o),v.set("lastName",a),s.email&&v.set("email",s.email),s.phone&&v.set("phone",s.phone),s.phoneCountry&&v.set("phoneCountry",s.phoneCountry),s.locale&&v.set("locale",s.locale),s.meta){var A=l&&l.get("meta")||{},O=s&&s.meta;if(O)for(var _ in O)O.hasOwnProperty(_)&&(A[_]=O[_]);A.fc_user_timezone=f.default.guess(),l.set("meta",A),Ember.set(u,"prop",{firstName:o,lastName:a,nameChanged:w,email:v.get("email"),phone:v.get("phone"),phoneCountry:v.get("phoneCountry"),locale:v.get("locale"),meta:A,deviceWebMeta:g})}}else this.localds.set("properties",this.store.createRecord("properties",{firstName:o,lastName:a,nameChanged:w,email:s.email,phone:s.phone,phoneCountry:s.phoneCountry,locale:s.locale,deviceWebMeta:g})),s.meta.fc_user_timezone=f.default.guess(),this.localds.set("meta",s.meta),Ember.set(u,"prop",s);var 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r=this.session,s=a.default.EmberModelUrl.userAlias.url.replace("{token}",r.token).replace("{userAlias}",e);this.axios.makeRequest({method:"GET",url:s,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(r){(0,o.Z)(this,n),200===(r&&r.status)&&r.data.alias?(this.logger.log("User Get using user alais"),this.send("setSessionUser",r.data,t),r.data.deviceWebMeta&&0==Object.keys(r.data.deviceWebMeta).length&&this.send("updateDeviceProperties")):(this.set("session.user.errors",r.data),i.set("alias",e),this.send("save",!1),t&&"function"==typeof t&&t(!1,400))}.bind(this),function(r){(0,o.Z)(this,n),this.logger.log("Error while getting user with alias",r),i.set("alias",e),this.send("save",!1),t&&"function"==typeof t&&t(!1,400)}.bind(this))}},setSessionUser:function(e,t){if(e&&e.alias){var n=this.session,i=e.nameGenerated?void 0:e.firstName,r=e.nameGenerated?void 0:e.lastName,o=i?r?"".concat(i," ").concat(r).trim():i.trim():"Unknown",s=e&&e.restoreId;if(e.name=o,e.wcfcToken){var 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charset=UTF-8"}).then(function(e){(0,i.Z)(this,t),this.checkUserStateChange("GET",e),this.handleUserCreateSuccess(e)}.bind(this),this.handleUserCreateFailure.bind(this))}else this.axios.makeRequest({method:"GET",url:p,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(e){(0,i.Z)(this,t),this.checkUserStateChange("GET",e),this.handleUserCreateSuccess(e)}.bind(this),this.handleUserCreateFailure.bind(this))}else this.send("createNewUser")},createNewUser:function(e){var t,n,s,l,c,d=this,f=this.session,h=null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.browser,p=f&&f.siteId,m=f&&f.flowId,g=f&&f.flowVersionId,v=f&&f.previewMode,b=f&&f.externalId||(null===(s=this.localds)||void 0===s?void 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0!==c&&c.isFCSDKWebView||Ember.set(w.user,"deviceWebMeta",{browser:h.name,browserVersion:h.versionx,device:h.os,os:"Web"}),this.axios.makeRequest({method:"POST",url:y,data:w,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(t){(0,i.Z)(this,d),this.checkUserStateChange("POST",t),this.handleUserCreateSuccess(t),e&&e()}.bind(this),this.handleUserCreateFailure.bind(this))},createUserSuccess:function(e){var t,n,o,a,s,l=this;this.localStorage.setItemLS("isUserCreateSent",!1),this.set("hasUserToCreate",!1),this.logger.log("User Created");var u=this.session,c=e.firstName,d=e.lastName,f=c?d?"".concat(c," ").concat(d).trim():c.trim():"Unknown";e.name=f,e.wcfcToken&&(this.user.updateTokenAlias({token:e.wcfcToken,alias:e.alias}),this.localds.set("wcfcToken",e.wcfcToken),this.localds.set("alias",e.alias)),Ember.set(u,"user",e),this.jwt.isEnabled&&this.jwt.authenticateUser(!0);var h,p,m,g,v,b,y=null===(t=this.localds)||void 0===t?void 0:t.conversations.findBy("channelId",this.channelId);if(y){var E=!1;y.get("messages").filterBy("messageUserType",0).forEach(function(e){var t=this;if((0,i.Z)(this,l),!(e.get("status")!==r.default.MESSAGE_STATUS.PENDING||y.get("conversationId")&&-1!==y.get("conversationId")||E)){var n,o,a=this.pendingFile;if(E=!0,e.set("isResponseForBot",!0),a&&a.file&&a.fileType&&this.uploadFile(a,function(n,o){if((0,i.Z)(this,t),n){var a=e.serialize();a=this.updateMessageFragmentsAfterFileUpload(a,o),this.assertThatAllAttachmentsHaveBeenUploaded(a)&&(a=this.postMessage.updateNotAuthenticatedMessage(a),this.postMessageAPI(a)),this.set("pendingFile",null)}else this.logger.log("Error",o),this.set("pendingFile",null),this.updateMessageStatusUsingHopId({messageHopId:e.msgHopId,messageChannelId:e.channelId,messageConversationId:e.conversationId},r.default.MESSAGE_STATUS.NOT_UPLOADED)}.bind(this)),this.pendingUploadTextFileObject&&null!==(n=this.pendingUploadTextFileObject)&&void 0!==n&&n.text&&null!==(o=this.pendingUploadTextFileObject)&&void 0!==o&&o.fileName){var s,u,c=e.serialize();this.uploadTextAndGetFileHash(null===(s=this.pendingUploadTextFileObject)||void 0===s?void 0:s.text,c,null===(u=this.pendingUploadTextFileObject)||void 0===u?void 0:u.fileName)}else this.assertThatAllAttachmentsHaveBeenUploaded(e.serialize())&&(e=this.postMessage.updateNotAuthenticatedMessage(e),this.postMessageAPI(e.serialize()))}}.bind(this))}null!==(n=this.hotline)&&void 0!==n&&null!==(o=n.ui)&&void 0!==o&&o.offlineMessagesFragments&&(this.send("sendOfflineMessages",null===(h=this.hotline)||void 0===h||null===(p=h.ui)||void 0===p?void 0:p.offlineMessagesFragments),this.set("hotline.ui.offlineMessagesFragments",null));null!==(a=this.hotline)&&void 0!==a&&null!==(s=a.ui)&&void 0!==s&&s.calendarMessage&&(this.send("sendCalendarMessage",null===(m=this.hotline)||void 0===m||null===(g=m.ui)||void 0===g?void 0:g.calendarMessage.customFragments,null===(v=this.hotline)||void 0===v||null===(b=v.ui)||void 0===b?void 0:b.calendarMessage.customMessageProperties),this.set("hotline.ui.calendarMessage",null));e.alias&&(this.parentView&&this.parentView.send("userIdentified",e),this.send("sendBulkEvents"))},createUserFailure:function(e){var t,n;if(this.localStorage.setItemLS("isUserCreateSent",!1),null!==(t=this.session)&&void 0!==t&&null!==(n=t.user)&&void 0!==n&&n.wcfcToken){var i;this.send("createUserSuccess",null===(i=this.session)||void 0===i?void 0:i.user)}else{if(304===e){var r,o,a,s;if(null!==(r=this.hotline)&&void 0!==r&&null!==(o=r.ui)&&void 0!==o&&null!==(a=o.config)&&void 0!==a&&a.sales360App)return this.send("loadUserByAlias",null===(s=this.session)||void 0===s?void 0:s.omniCookie),!1;this.restoreAlias()&&this.send("createUser")}this.logger.log("User Not Created")}}}})},94517:function(e,t,n){"use strict";n.r(t);var i=n(5953),r=n(64076),o=n(97231),a=n(92759),s=n(3228),l=n(45652),u=n(6937),c=n(55639);t.default=Ember.Mixin.create(u.default,c.default,{locale:Ember.inject.service(),axios:Ember.inject.service(),localStorage:Ember.inject.service("local-storage"),rts:Ember.inject.service(),postMessage:Ember.inject.service("post-message"),user:Ember.inject.service(),loadPayload:function(e){var t=this.session;if(t){if(e.integrations&&Ember.set(t,"integrations",e.integrations),e.campaignRuleIds&&Ember.set(t,"campaignRuleIds",e.campaignRuleIds),e.externalId&&Ember.set(t,"externalId",e.externalId),e.restoreId&&Ember.set(t,"restoreId",e.restoreId),e.flowId&&Ember.set(t,"flowId",e.flowId),e.flowVersionId&&Ember.set(t,"flowVersionId",e.flowVersionId),e.previewMode&&Ember.set(t,"previewMode",e.previewMode),Ember.set(t,"isTemplateBot",e.isTemplateBot),e.identifyByReferenceId&&Ember.set(t,"identifyByReferenceId",e.identifyByReferenceId),e.jwtAuthToken&&Ember.set(t,"jwtAuthToken",e.jwtAuthToken),e.referrer&&Ember.set(t,"referrer",e.referrer),e.siteId&&Ember.set(t,"siteId",e.siteId),e.properties&&((e.properties.firstName||e.properties.lastName)&&(e.properties.nameChanged=!0),Ember.set(t,"prop",e.properties),e.properties.locale&&this.locale.updateAppLocale()),e.botsMeta&&Ember.set(t,"botsMeta",e.botsMeta),e.conversationReferenceId&&this.set("hotline.ui.conversationReferenceId",e.conversationReferenceId),e.conversationPropertiesMeta&&"object"===(0,o.Z)(e.conversationPropertiesMeta)&&Object.keys(e.conversationPropertiesMeta).length>0&&Ember.set(t,"conversationPropertiesMeta",{version:1,properties:e.conversationPropertiesMeta}),e.tags&&Ember.set(t,"tags",e.tags),e.faqTags&&Ember.set(t,"faqTags",e.faqTags),e.omniCookie&&Ember.set(t,"omniCookie",e.omniCookie),Ember.set(t,"config",e.config),t.config&&t.config.headerProperty&&t.config.headerProperty.appName&&Ember.set(t,"appDisplayName",t.config.headerProperty.appName),e.host&&!t.appHost&&(Ember.set(t,"appHost",e.host),(0,s.setAppHost)(e.host)),e.storage){var 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